FAQs
Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to support@lamasset-art.com
International orders will get to you in 21-29 business days of purchase. When your order ships you can request your tracking number via email: support@lamasset-art.com
Please note that during holidays, delivery may take slightly longer due to increased order volume.
Please note that during holidays, delivery may take slightly longer due to increased order volume.
As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform. Please allow up to (10) business days to receive your tracking link to check your order status.
When your order ships you can request your tracking number via email: support@lamasset-art.com
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to support@lamasset-art.com , and we will gladly refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.
Most orders are shipped via DHL.
We accept Visa, Mastercard and Paypal.
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.
To cancel your merchandise, please email: support@lamasset-art.com and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
We cannot cancel your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
You may amend your order and address details within (24) hours of purchase. Please contact support@lamasset-art.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
For more details about Return or exchange please see our page : RETURNS/EXCHANGES
For more details about Return or exchange please see our page : RETURNS/EXCHANGES
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:
1- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2- Attach your photos to an email and send them to support@lamasset-art.com . Please include your ORDER NUMBER, FULL NAME and brief description.
3- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
4- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.
1- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2- Attach your photos to an email and send them to support@lamasset-art.com . Please include your ORDER NUMBER, FULL NAME and brief description.
3- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
4- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.
Our canvas is expertly stretched around 2 cm wooden that comes “ready to hang” and is available in different convenient sizes.
Product Details
- All pieces are made of premium artist-grade 100 cotton canvas.
- Custom-developed, pigment based inks create vibrant reproductions that resist fading and scratches. Sturdy, solid facing canvas front prevents stretching and sagging.
- Our patented manufacturing process allows us to create corners free from unsightly bulges or excess material
- Every canvas comes with pre-installed hanging hardware.
Hang My Art
Pre-installed saw tooth hanging hardware is included on the back of your canvas and can be hung using a small nail.
Product Details
- All pieces are made of premium artist-grade 100 cotton canvas.
- Custom-developed, pigment based inks create vibrant reproductions that resist fading and scratches. Sturdy, solid facing canvas front prevents stretching and sagging.
- Our patented manufacturing process allows us to create corners free from unsightly bulges or excess material
- Every canvas comes with pre-installed hanging hardware.
Hang My Art
Pre-installed saw tooth hanging hardware is included on the back of your canvas and can be hung using a small nail.
LamassetArt can provide a free and non complicated customization to existing collection pieces like color, text or size in the limit where the customization will not affect the global design.
LamassetArt can offer personalized canvas using our template design
LamassetArt can offer personalized canvas using our template design
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.