Every single piece of beautiful art that you purchase from us, will be handmade in our Warehouse based in Tunisia and shipped promptly! We take an average of 5-10 days for processing. Shipping can range from 20-31 days thereafter for international orders.
For exact estimates, please check the chart below:

International Customers:

Product

Gallery Wrapped Canvas:

Custom Orders :

Processing Time

5-10 Days 6-15 Days

Shipping Time Frame

15-21 Days 15-21 Days
Total 20-31 Days 21-36 Days
  

Simply put, time frames are about 10 days at the minimum for most orders. There can be Production/Printing delays of 2-3 days, so please allow for this extra time also, especially During Holiday times, there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.

We are currently working on setting up quicker/expedited shipping methods!

Please make sure to reach out to us in the event that you experience a longer than usual wait time. Our customer service team will always respond within 12-24 hours!  support@lamasset-art.com

 

More Info:

International Customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country. 

Very rarely, products get lost in transit! When they do, it's up to you to notify us so we can help you out! Please REACH OUT if this ever happens. We'll do everything we can for you. Reach us at support@lamasset-art.com


Processing:
 

  • On average processing takes 5-10 business days. These products are handmade to order and are high quality and thus take time to produce.
  • Delays may occur based on orders being placed on holidays or weekends. 
  • Packages will arrive within the estimated time stated above after it has been processed.  
  • If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.

Next-Day Delivery 

  • We do not have this option available because we have to hand make every single product. Time constraints simply do not allow for next day delivery.

 

    Lost Package? 

      • If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at support@lamasset-art.com
      • If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at support@lamasset-art.com

    More Information: 

    • For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. 
    • We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!

     

    CUSTOM CANVAS SETS:

    Processing: 

    • All Custom Canvas Sales are FINAL sales. Meaning that we do not accept returns/refunds for them. UNLESS there are defects from our end.
    • On average processing takes 6-15 days for Custom Orders. These products are handmade to order and are high quality and thus take time to produce.
    • Delays may occur based on orders being placed on holidays or weekends. 
    • Packages will arrive within the estimated time stated above after it has been processed.  
    • If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.